Marketing & Customer Experience Management CXM Excellence
Executive Certificate: Marketing Strategy, Customer Experience Management, Generative AI GPT, Segmentation, CJM, CX, VoC What you will learn Introduction to Customer Experience Management Theory Overview High-Level Frameworks CX Principles Customer Segmentation and Persona Development Service Recovery and Complaint Handling Customer Journey Optimisation Service Blueprinting and Process Design AI, Generative AI, GPT Usage Voice of the …
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