GCP-GC-ADM: Genesys Cloud Contact Center Administration
Mastering the Administration and Configuration of Genesys Cloud for Contact Center Optimization What you will learn Introduction to Genesys Cloud: Overview of Genesys Cloud architecture Administering Genesys Cloud: Setting up and managing users, roles, and permissions Interaction Routing: Configuring queues, routing strategies, and interaction flows Contact Center Configuration: Managing call flows, IVR systems, and automated …
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