Learn from a “5 Star Luxury Head Concierge” (Certification issued in Italy Included Upon Request).
What you will learn
The history and purpose of the concierge
Concierge Skills
The Hotel Gerarchy
Things you need to do before guest arrival
Guest Arrival Experience
Communication
Develop relationships with guests
Understand your guests in order to provide better recommendations
How to handle external suppliers
Selling experiences
How to handle a guest complaint
Things you need to do before guest departure
Why take this course?
🎉 Course Title: Hospitality Masterclass: Luxury Concierge Training
🚀 Headline: Unlock the Secrets with a “5 Star Luxury Chief Concierge” – Excel in the World of High-End Guest Services!
🎓 Introduction:
Dive into the realm of luxury hospitality with Hospitality Masterclass: Luxury Concierge Training, an immersive online course crafted for those who aspire to deliver unparalleled guest experiences. Under the tutelage of Santi Roggio, the esteemed Head Concierge of the exquisite Ultra Luxury Grand Hotel Timeo in Taormina, a Belmond Hotel, and President of the Golden Keys of Sicily, you are about to embark on a journey that will transform your career.
🌟 Course Overview:
This is not just another course; it’s a comprehensive guide to mastering the art of luxury concierge services. Santi Roggio, with his exceptional track record and deep understanding of the industry, will lead you through an exploration of:
‘;
}});
- Elevating Guest Experiences – Learn how to go beyond expectations and deliver moments that become cherished memories for guests.
- Boosting Sales – Understand the nuances of upselling and cross-selling with finesse, without compromising on service quality.
- Anticipating Needs – Gain insights into reading guest cues and proactively addressing their needs before they even express them.
- Solving Challenges – Turn potential issues into opportunities to showcase your hotel’s exceptional service and create raving fans.
- Personalized Service Excellence – Master the delicate balance between personal attention and privacy, ensuring every guest feels valued and understood.
🔍 Course Highlights:
- Les Clefs d’Or Insights: Learn the philosophy and ethos behind this prestigious association of professional concierges and how to apply it to your service approach.
- Exclusive Tips and Strategies: Uncover Santi Roggio’s personal techniques for providing impeccable service that consistently exceeds guest expectations.
- Real-World Applications: Translate theoretical knowledge into practical skills through case studies, real-life scenarios, and role-playing exercises.
- Certification and Recognition: Upon successful completion of the course, receive a certification that endorses your expertise in luxury concierge services – a testament to your commitment to excellence.
👥 Who Should Enroll?
This course is an absolute must for:
- Aspiring and experienced luxury hotel concierges who wish to elevate their service standards.
- Hospitality professionals seeking to enhance their guest relations skills.
- Anyone aiming to carve out a niche in the high-end hospitality industry.
📆 Enrollment and Schedule:
Take the first step towards mastering luxury concierge services today! With flexible learning modules, you can study at your own pace and on your own schedule. 🕒
🎖️ Conclusion:
Join a distinguished community of hospitality professionals and embark on a transformative journey with Santi Roggio’s Hospitality Masterclass: Luxury Concierge Training. Enhance your expertise, refine your service delivery, and achieve the pinnacle of guest satisfaction. 🌟
🎉 Ready to Elevate Your Career in Hospitality? Click ‘Enroll’ to begin your journey to becoming a luxury concierge master with Santi Roggio!
