Communication Skills – 7 Communication Courses In 1



Master Communication Skills: Learn Persuasion, Negotiation, Body Language, Emotional Intelligence & More!

What you will learn

Communication Skills

Persuasion Skills

Influence Skills

Social Skills

Negotiation

Body Language

Emotional Intelligence

Public Speaking

Virtual Communication

Description

THIS COURSE IS TAUGHT BY THE WORLD’S TOP EXPERTS AND IS COMPRISED OF 7 HIGHLY SUCCESSFUL ONLINE COURSES COMBINED INTO 1!

Here’s a list of the 7 independent courses being offered:

  1. The Psychology Of Persuasion & Influence (With Phil Hesketh)
  2. Negotiation Skills: Become A Master Of Negotiation (With Gavin Presman)
  3. Body Language & Lie Detection (With Darren Stanton)
  4. Emotional Intelligence (With Jane Sparrow)
  5. Public Speaking (With Alan Stevens)
  6. Difficult Conversations (With Alan Stevens)
  7. Virtual Communication (With Gavin Presman)

AMONG A LONG LIST OF THINGS, HERE IS WHAT YOU ARE GOING TO LEARN:

  • How to successfully persuade & influence people
  • Communicate effectively in any situation
  • Improve your relationships
  • Professional negotiation skills that make you a smart, confident & effective negotiator
  • How to keep your thoughts & emotions in check
  • Understand types of personalities
  • Boost your confidence
  • Read body language & detect lies
  • Make a good first impression
  • Challenge your limiting beliefs
  • Become emotionally intelligent
  • Better understand your emotions and the emotions of others
  • Manage emotions in yourself and others
  • Take back control of your life and become the best version of yourself
  • Deal with difficult people, situations & circumstances effectively
  • Deliver a great speech
  • Feel 100% confident & deliver great presentations
  • Ensure your presentations have the right impact on your audiences
  • Handle difficult conversations
  • Handle challenges whilst remaining calm
  • Connect, communicate & sell successfully using online virtual platforms
  • Create deep connections
  • Bring your online meetings to life
  • …& so much more!

MEET YOUR EXPERTS:

1) Phil Hesketh:

Philip Hesketh is a motivational speaker specialising in persuasion and influence. His keynote talks have inspired thousands of professionals to engage in better relationships with their clients and customers and increase sales.

Philip’s whole career history is steeped in Business Development. From Procter & Gamble and Tyne Tees Television, to his own advertising agency; his track record of getting new clients is, to use a client’s expression, ‘World Class’.

He has learned what clients want and what they don’t. He has learned what works and what doesn’t. In building a business from zero to £48m he made many, many mistakes. And he claims to have learned more from the mistakes than from the many successful pitches to blue chip companies. His in-house programmes usually form a trilogy over three half days with the focus very much on how to develop relationships and become more persuasive and influential through understanding the whole psychology of why we do what we do.

2) Gavin Presman

Gavin Presman is one of the world’s most effective sales and communication trainers, having inspired thousands to commercial success across the globe. He is a best-selling author on Sales and Negotiation and is regularly called upon by many of the world’s leading companies such as Microsoft and Twitter to train their sales leaders and teams.

In the UK Gavin is the recipient of 2 highly prized National Training Awards for his work with The Guardian (2005) and Global Media (2010). In 2016 he won Microsoft’s coveted “Highest Rated Global Trainer” award. He is the Lead Global Commercial facilitator for The How To Academy, and a fellow of the Global Faculty for Microsoft and Partners In Leadership (PiL).

Gavin’s professional mission is to inspire and empower sales leaders and teams to make a difference, in their businesses, their communities and their lives. His partnership with The Expert Academy has produced 3 top-rated Udemy Sales Programmes, and participants value the energy, enthusiasm and experience he brings to the role of virtual training.

Gavin is a Master Trainer and Practitioner of NLP, a graduate of the acclaimed One Thought Academy (Three Principles) as well as a Master Trainer and Partner for Lumina Learnings innovative development tools, which he launched in the UK in 2010. As one of the first cohort of Global VILT (Virtual Instructor-Led Training) instructors for Microsoft in 2016, he has developed a deep understanding of virtual and online learning, which he brings to his role as developer and instructor on The Expert Academy Business programmes. Gavin is also a Founder of Cultivate – the Virtual Pitch, Presentation and Communication Academy.

3) Darren Stanton:



Darren left behind a career as a front line British Police Officer to become a renowned expert on Body Language, Deception Detection, Influence and Persuasion. The media simply call him “The Human Lie Detector”.

Darren has made his mark in the public eye assessing some of the world’s biggest names in showbiz and politics. These include political heavyweights such as Hilary Clinton, David Cameron, Donald Trump & Tony Blair, whilst his eclectic list of celebrities stretches from the likes of Johnny Depp & Taylor Swift to Katy Perry & Tom Hiddlestone to name just a few.

He is also an accomplished journalist having written articles for the worlds press assessing public figures on their body language.

Darren regularly appears on television, for example BBC’s The One Show & ITV’s This Morning in the UK . He frequently appears on news channels as diverse as Sky News and Russia Today.

He is widely recognised as a world authority on the subject of body language.

4) Jane Sparrow:

Jane has spent her career working with organisations across the globe to create sustainable high-performance cultures.

She began her career at IBM before holding a variety of senior positions in organisations such as Sony Europe, The Energy Project and MCA (now part of the WPP Group). Founder of the business consultancy The Culture Builders, specialising in transformational change, engagement and sustainable high performance cultures, Jane is passionate about enabling others to perform at their best to achieve organisational and personal goals. Her approach is grounded in the belief that by moving people beyond being simply ‘savers’ in an organisation and working with them to become ‘investors’ – people who will put far more in, organisations can unlock their performance potential.

Jane’s work enables people to sustain high performance by creating nurturing organisational cultures and engaging people. She delivers high-impact keynotes and workshops, works with leadership teams to shape strategy, coaches board members, and runs high-performance programmes.

Jane is an expert facilitator, consultant, performance coach and impactful speaker that regularly provides her opinions and insight to the global media. Jane’s work has also been incorporated into multiple university and business school curriculums, including MBA programmes. She is also one of a number of selected business and policy leaders, academics and influential thinkers who work with business leaders to respond strategically to sustainability challenges, through Cambridge University’s Prince of Wales Business and Sustainability programme.

With an interactive, dynamic and inclusive style, always supported by real life examples and practical advice, Jane’s keynotes leave audiences feeling both inspired and empowered to act in their own organisations.

5) Alan Stevens:

Alan is a reputation expert who was Past President of the Global Speakers Federation and is the director of MediaCoach. He is also an author and journalist, and both a TV presenter and expert interviewee. He has been speaking remotely since 1998, and created a Facebook group for fellow professionals who wish to speak remotely. It’s called, unsurprisingly, Remote Speaking. His clients include politicians, TV presenters and sports stars as well as companies including Virgin, Google, The Beverly Hills Hotel, BMW and Mumm Champagne. The Independent newspaper listed him as “one of the top 10 media experts in the UK”.

English
language

Content

7 COMMUNICATION COURSES IN 1

Course #1: The Psychology Of Persuasion & Influence
Course #2: Negotiation Skills: Become A Master Of Negotiation
Course #3: Body Language & Lie Detection
Course #4: Emotional Intelligence
Course #5: Public Speaking
Course #6: Difficult Conversations
Course #7: Virtual Communication

COURSE #1: THE PSYCHOLOGY OF PERSUASION & INFLUENCE

What You Will Learn This Course
Who Is Phil Hesketh?

OUR 7 FUNDAMENTAL PSYCHOLOGICAL DRIVERS

Psychological Drivers: 1 – Love, 2 – Importance & 3 – Belonging
Psychological Drivers: 4 – Belief
Psychological Drivers: 5 – Certainty & Uncertainty
Psychological Drivers: 6 – Need For Growth
Psychological Drivers: 7 – Need For A Place

WHY WE DO WHAT WE DO AND HOW WE FORM OPINIONS

First Impressions ~ How They’re Formed And How To Form A Good One
The ‘Facts, Feelings And After Effects’ Of Every Conversation
How To Get People To Jump Through​ Hoops Like A Dolphin
The Psychological Difference Between Persuasion And Influence
The Importance Of Understanding How People Have Beliefs And How Placebos Work

BODY LANGUAGE: READING & INTERPRETING IT

How To Read Body Language And the ‘Tells’
The Difference Between ‘Intent’ And ‘Impact’
How To Work Out What People Really Mean When They Say Certain Things
The Big Difference That Little Words Can Make
How To Tell When People Are Lying And What To Do About It

HOW TO HANDLE DIFFICULT PEOPLE WITH A SMILE

How To Put Things Right When You’ve Put Things Wrong
The Principles Of Objection Handling
The Importance Of Being Part Of The Solution
Constructive Criticism
How To Handle Difficult Situations During And After The Event

HOW TO KEEP IMPROVING RELATIONSHIPS

How The Roman Empire, The Beatles, And The Titanic Really Failed
How And Why All Relationships & Companies Follow The Same Course
How To Keep Improving Even The Best Relationships

HOW RELATIONSHIPS DEVELOP & HOW TO RELATE TO PEOPLE

How To Develop Trust And How To Measure It
How To Get On With Everyone Better
How To Understand People Better And The Role Of Linear Probing
How To Improve All Your Relationships In The Long Term

CONCLUSION

What We’ve Covered So Far
Next Steps

COURSE #2: NEGOTIATION SKILLS: BECOME A MASTER OF NEGOTIATION

Welcome & Course Overview

THE PRINCIPLES OF COLLABORATIVE NEGOTIATION

Why Good Negotiation Practice Leads To Better Relationships
Shameless Book Plug
Millie’s Cookies Story
Exercise 1: Intentions / Objectives For This Programme

GIVING STRUCTURE TO YOUR NEGOTIATION STRATEGY

Negotiation Is Not…
Distinguishing Negotiation From “Haggling”
The 7 Steps to Negotiation Success
Exercise 2: Giving Structure To Your Negotiations

STEP ONE – PREPARING YOURSELF FOR COLLABORATIVE NEGOTIATION

Preparing Yourself And Your WIN Outcomes
Exercise 3: Securing Commitment To Negotiate
The 4 P’s
The Importance Of Personality
We, Then Me
Exercise 4: The 4 P’s

STEP TWO – PREPARATION – UNDERSTANDING THE POWER OF VARIABLES

Introduction To Variables
Examples Of Excellent Creativity In Variables
Exercise 5: Understanding The Power Of Variables
Using The WIN Matrix
Exercise 6: Write Your Win Matrix

STEP THREE – UNDERSTANDING YOUR PARTNER’S POINT OF VIEW

Introduction
Example Story: Maps of the World – Dyl’s Den
Exercise 7: Stepping Into Your Partner’s Shoes

STEP FOUR – DISCUSSING

Introduction: Stating Intentions
Co-Active Listening: Are You Really Listening?
The Power Of Pause
Exercise 8: Using Open Questions
Exercise 9: Going Above And Beyond Their Wildest Dreams
Exercise 10: Socratic Questioning
Exercise 11: Creating A Discussion Agreement Statement

STEP FIVE – PROPOSING

Introduction To The Propose Stage
Exercise 12: Putting Your Proposal Into Writing

STEP SIX – BARGAINING

Introduction
Exercise 13: Creating A Bargaining Agreement Statement
The Power Of Silence
Exercise 14: Developing Your Time-Out Strategy

STEP SEVEN – AGREEING

Introduction
The Written Columbo
Exercise 15: Drafting An “Agreement In Principle”

GETTING YOURSELF OUT OF THE WAY – THE HUMAN OPERATING SYSTEM

Introduction – The Missing Link
Exercise 16: Noticing Your Thinking
What Does This Mean In Your Negotiations?

UNDERSTANDING PERSONALITY

Why Personality?
Introducing The Four Colours
Introducing The 8 Aspects
Inspiration v Discipline Driven
Exercise 17: Teddy Bear
Big Picture v Down To Earth
Exercise 18: Football Club Trip
People Focused v Outcome Focused
Splash App
Exercise 19: Completing Your Own Assessment
Negotiation With Different “Personality-Types”

USING THE SEVEN STEPS AT HOME

Using The Seven Steps At Home

AVOIDING COMMON GAMBITS SOME NEGOTIATORS USE

Nibbling – The Columbo
The Flinch
The Red Herring
Higher Authority
The Reluctant Buyer / Seller
The Best Of A Bad Choice

CONCLUSION – CAN YOU REALLY GET MORE BY GIVING MORE?

Conclusion & Thank You

COURSE #3: BODY LANGUAGE & LIE DETECTION

Introduction
Why Is Body Language Important?
Who is this course for?
What Will I Learn?

UNDERSTANDING THE MIND / BODY LINK

Leakage
Dispelling The Myths
State Management
Introduction To Sensory Acuity And Matching / Mirroring
Pace And Lead

THE BASICS OF BODY LANGUAGE

Posture
Voice And Language
Handshake
Eye Contact
Feet position
Representational Systems
Reading Body Language Over The Phone
Body Language On A Date
Anchoring
Micro-Expressions

DECEPTION DETECTION

Introduction
Types Of Lying
Telltale Signs Of Deception
A Famous Example Of Deception
Top Tips For Detecting Deception

BOOSTING CONFIDENCE & QUESTIONING BELIEFS

Visual Motor Rehearsal
The Framework of Beliefs

CONCLUSION

Conclusion

COURSE #4: EMOTIONAL INTELLIGENCE

Introduction

WHY EMOTIONS MATTER

Introduction
Using The Feelings Wheel & The Science Of Emotions

YOUR EMOTIONAL BANK STATEMENT

Your Emotional Bank Statement

EXPERIENCING EMOTIONS

Experiencing Your Emotions

THE EMOTIONAL SCALE

The Emotional Scale: Practically Mapping Emotions

YOUR 14 DAY CHALLENGE

Your 14 Day Challenge

EMOTIONS IN EXTREME CIRCUMSTANCES

Managing Emotions In Tough Times
The Emotional Scales During Tough Times

MANAGING EMOTIONS IN ME

Managing Emotions In Me

MANAGING EMOTIONS IN OTHERS

Managing Emotions In Others

COURSE #5: PUBLIC SPEAKING

Introduction

DESIGNING YOUR SPEECH

Assessing Your Audience
Objectives
What Do They Want To Hear?
Deciding Your Outcomes
Starting Your Speech
The Key Opening Statement
Core Message Exercise
The Close
Closing Professionally
Keeping Them Interested
Using Notes
Rehearsing

PREPARATION

Preparing to Speak
Controlling Your Nerves
The Day Before
On the Day
Failsafe Measures
Handling Questions

PRESENTATION AIDS

Presentation Aids
Handouts: What Will They Add?
How Much Information?
Using Graphics

HOW TO PRESENT LIKE A PROFESSIONAL

Speaking like a Professional
Perfect Performing
Keeping to the Point
WIIFM?

CONCLUSION

Summary
Next Steps / Resources

COURSE #6: DIFFICULT CONVERSATIONS

Introduction
Why Are Some Conversations Difficult?
Preparation
Set-Up and Room Layout
How to Start the Conversation
Active Listening and Responding
Ask Open and Supportive Questions
Focus on Facts, Not Personalities
Use of Tone and Body Language
Exploring Alternative Solutions
Handling Challenge
How to Close a Difficult Conversation
Summary – What We’ve Covered
Thank You and Next Steps

COURSE #7: VIRTUAL COMMUNICATION

Introduction
Actionable Insight

CONNECTING VIRTUALLY

Using Virtual Tools To Connect
The Virtual Difference
Engaging Questions

UNDERSTANDING PERSONALITY

Understanding Personality
Adapting To Different Styles

INTERACTIVE MEETING DESIGN

Interactive Meeting Design
Three Steps To Success
Mastering Your Technology

ENGAGING YOUR AUDIENCE

Engaging Your Audience Through Storytelling
The Say Say Say Structure
Clarity
Using Your Voice

VIRTUAL PITCHING

How To Use Virtual Presentation Skills To Sell
The Agreement Staircase
Handling Questions
Tips From The World Of Improv

CONCLUSION

Conclusion

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