This exam questions checks your knowledge in ServiceNow and helps you to pass the exam ServiceNow CSA 2023
What you will learn
Get familiar with the exam format and structure, and practice your knowledge in a similar simulated exam environment
Gain the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow
Access the most comprehensive set of practice questions with detailed explained answers, all built in the latest ServiceNow release
Learn the new, updated and changed features and functionality with the introduction of each new release
Description
Exam Purpose
Prepare for the ServiceNow Certified System Administrator (CSA) exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots and reference links, all built in the latest ServiceNow release!
The CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system’s configuration, implementation, and maintenance.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the mainline exam.
Exam Scope
Platform Overview and Navigation (7%)
- ServiceNow Platform Overview
- Platform capabilities and services
- The ServiceNow Instance
- Next Experience Unified Navigation
Instance Configuration (11%)
- Installing applications and plugins
- Personalising/customising the instance
- Common user interfaces in the Platform
Configuring Applications for Collaboration (20%)
- Lists, Filters, and Tags
- List and Form anatomy
- Form Configuration
- Form templates and saving options
- Advanced Form Configuration
- Task Management
- Visual Task Boards (VTBs)
- Reporting, Dashboards, and Performance Analytics
- Notifications
Self-Service & Automation (20%)
- Knowledge Management
- Service Catalogue
- Flow Designer
- Virtual Agent
Database Management (27%)
- Data Schema
- Application/Access Control
- Importing Data
- CMDB and CSDM
Data Migration and Integration (15%)
- UI Policies
- Business Rules
- System update sets
- Scripting in ServiceNow
Exam Structure
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.
- Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.
- Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
