Mastering Customer Service


Mastering Customer Service
For the Retail Industry


What you will learn

New Retail Employee

Small Business Owner of a retail store

Customer Service Manager working in retail market

For retail employess in either food retail stores, clothes, cosmetic, health stores or any store that has customers entering in a store to shop.

Description

Did you know that providing excellent customer service is crucial in the retail industry?

According to HubSpot, 67% of repeat customers are more likely to spend more with a brand due to exceptional customer service. This course is perfect for individuals who aspire to become Superstar Customer Service Heroes. With over two decades of working in the corporate world with a key focus on providing exceptional customer service, Erini, the creator of this course, provides insights and practical strategies that she developed for this one-of-a-kind training program, ensuring that you will be equipped with the tools and knowledge to succeed. Register today for this unique program.

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Join this course and become the ultimate Customer Service Star! Learn simple and practical tips on how to handle difficult customers with ease and make them happy. Turn every shopping experience into a joyous memory, making customers want to return time and time again. Whether you’re new to retail or just want to enhance your customer service skills, this course is for you. Sign up today and start your journey to becoming a customer service hero! Embark on this journey and learn about the “STAR” process in handling customers.  This is a unique system created for the purpose of this course to help you.

The Art of Handling Customer Service for the Retail Industry: The Key to Retail Success!

Introduction

Why this course might be useful to you?
Introduction

Chapter 1: Crafting the Excellent Customer Experience

Chapter 1: Crafting the Excellent Customer Experience

Chapter 2: Your Stories, a Journey Through Emotional Intelligence

Chapter 2: Your Stories, a Journey Through Emotional Intelligence

Chapter 3: Your Tools, company policies as your guiding star in customer service

Chapter 3: Your Tools, company policies as your guiding star in customer service

Chapter 4: Engaging Through Action

Chapter 4: Engaging Through Action

Chapter 5: Handling Difficult Customers

Chapter 5: Handling Difficult Customers

Chapter 6: Creating a Positive Customer Experience

Chapter 6: Creating a Positive Customer Experience

Chapter 7: Understanding Measures of Customer Care Success

Chapter 7: Understanding Measures of Customer Care Success

Chapter 8: Scenarios

Chapter 8: Scenarios

Chapter 9: Mastery in Aligning Customer Service with Brand Values

Chapter 9: Mastery in Aligning Customer Service with Brand Values

Chapter 10: Embracing Your Role as a Superstar Customer Service Hero

Chapter 10: Embracing Your Role as a Superstar Customer Service Hero

Conclusion: The Pivotal Role of Customer Care

Conclusion: The Pivotal Role of Customer Care

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