ServiceNow CIS-HR Certification: Master HR Service Delivery from A to Z, Build Skills and Pass CIS-HR Exam for Success.
What you will learn
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The fundamentals of the ServiceNow platform and its HR Service Delivery (HRSD) application
The purpose, structure, and requirements of the CIS-HR (Certified Implementation Specialist – Human Resources) certification exam
Key benefits and core components of HRSD, including HR cases, tasks, services, and lifecycle events
How to navigate and understand the HRSD data model, including user roles, HR criteria, and assignment rules
Practical implementation knowledge of core HRSD applications like HR Case Management, HR Catalog, Knowledge Management, and Document Management
Advanced HRSD features such as onboarding/offboarding (Lifecycle Events), Employee Service Center (ESC), COEs, and HR surveys
Integration capabilities with external systems such as Workday and SAP
Security, privacy, and the importance of scoped applications in HRSD
The phases of HRSD implementation projects and best practices for successful deployment
