IT Help Desk Ticketing Tool for L1 Support



Learn How to Create, Update and Resolve the Tickets for EUC Support in Level1 using JIRA and Manage Engine.

What you will learn

Associates will Learn all about creating the tickets properly for the EUC Support.

Associates will Learn all about Updating the tickets properly for the EUC Support.

Associates will Learn all about Managing the tickets properly for the EUC Support.

Understand the Ticket Lifecycle and Workflow as per the ITIL Framework.

Description

In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization.

This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization.

This E-learning explains the Life cycle of the ticket and what is required from Support person at each level.

Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets.

Course Content :

  1. Introduction to Ticketing Tool for L1 IT Support
  2. Ticket Life Cycle Management
  3. JIRA Service Management
  4. JIRA Incident Ticket Creation
  5. JIRA Service Request Creation
  6. Incident Ticket Creation – Manage Engine
  7. Service Request Creation – Manage Engine

In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization. This E-learning explains the Life cycle of the ticket and what is required from Support person at each level. Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets.  A helpdesk ticketing system collects, organizes, and tracks all of your customer support queries from various channels and manages them from one place. With their ability to streamline processes, organize information, and simplify interactions, helpdesks prevent important requests from slipping through the cracks

English
language

Content

Introduction
Introduction to Ticketing Tool for L1 IT Support
Introduction to Ticketing Tool for L1 IT Support (Part -2)
Ticket Life Cycle Management
Ticket Life Cycle Management (Part-1)
Ticket Life Cycle Management (Part-2)
Ticket Life Cycle Management (Part-3)
Ticket Life Cycle Management (Part-4)
Ticket Life Cycle Management (Part-5)
JIRA Service Management
JIRA Service Management (Part-1)
JIRA Service Management (Part-2)
JIRA Incident Ticket Creation
JIRA Incident Management (Part-1)
JIRA Incident Management (Part-2)
JIRA Service Request creation
JIRA Service Request Management
Manage Engine
Incident Ticket Creation
Service Request Creation

The post IT Help Desk Ticketing Tool for L1 Support appeared first on StudyBullet.

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