ISO/IEC 20000 – IT Service Management Lead Auditor Exam

ISO 20000-1 Online Practice Exam | Validate your ISO 20000, SMS knowledge, experience & skills | Audit Cases to be Added

What you will learn

Sample Practice exam for ISO 20000-1 Lead Auditor Exam

Audit Case Studies on ISO /IEC 20000 to enhance situation analysis as per the standard. Each study is then explained for mind enhancement as an auditor

MCQs on ISO 20000-1:2018, Lead Auditor Exam Competence, & Work Areas of Service Management System

Self assess yourself as an auditor with auditing principles, tools and techniques


ISO/IEC 20000 is a series of international standards for IT service management. ISO 20000-1:2018 standard is the only auditable standard that companies certify to. It is made on the quality philosophy of Plan, do check, and Act Cycle. Organizations have to check themselves whether their operations are done according to the planning phase or not. Similarly, if you are a service manager or working professional managing or implementing ISO 20000 either as a beginner, or expert you also have to check your expertise in Service Management systems (SMS). This “lead knowledge validation exam” helps you to check and validate your knowledge on ISO 20000 standard and its fundamental concepts like SLAs, service catalog, service components, etc. The objective of the ISO/IEC 20000 Lead Auditor exam tests is to help professionals and candidates who are seeking the accredited certification in the subject area, this is therefore a self-aid exam, not an official accredited certification. We expect by taking these tests candidates will suffice and improve their knowledge and skills regarding the auditing of a Service Management System (SMS) as specified in ISO/IEC 20000-1:2018.


Value Addition Alerts:

1. Passing Certification Awarded By Instructor

2. Road Map for Further Learning

Certification: Udemy does not provide certification for exams, they only do in the case of Video Courses. But the great news here is, we have empowered our paid students to have a certificate, once they qualify by 80% in the exams. It is a manual process, in which learners are requested to submit evidence of qualification and apply for the certificate. The certificates are issued at the end of a month.


Exam Composition

You will be assessed when you take this online exam in the following areas (Course Objectives):

· The publication of the new ISO 20000-1 standard

· The HLS (High-level Structure)

· PDCA Approach

· Context of organization keeping SMS in perspective

· Leadership role in service management systems

· Support Functions

· Operation Controls

· Internal Auditing

· Improvement


Food for Thought

Be Familiar with ISO 20000-1:2018 knowledge which you hold…

If you think you are an expert in ISO 20000 after taking courses on the subject and working with ISO 20000-1…

You need to hold on!

Join this exam and self-assess yourself!

Maybe you need to learn and learn…

Or you can prove your knowledge and expertise by successfully completing this exam.

Both ways, you are in a win-win situation.


Audit Case Studies (Coming Soon!): This course comes will be added with exclusive audit case studies. You need to assess the situation and select the right option. If in case you select the wrong option, there is an explanation provided at the end of the assessment. Moreover, you can discuss the audit case studies as well in Q & A by stating the reference code provided with each study. There can be other correct alternatives for case studies, so you are free to share the alternative with reference to the specific case.


Official Lead Auditor Exam Versus Lead Auditor Practice Exam:

1. Official LAC Exam is a written one, the Practice LAC exam is MCQ-based.

2. Official LAC exams have four different sections, Practice LAC exam has three different sections.

3. Official LAC exams have the last section for three written audit case studies, Practice LAC exam has a section for case studies containing 3 cases but answers are stated in MCQ-type. In order to provide students with a realistic simulated environment, students can post their answers in Q/A sections, by stating the reference code provided with each study; where the instructor can respond to their answers.


Note: ISO 20000-1 standard is a copyrighted document of ISO. We will not be sharing the standard. Please purchase it from the ISO store.

Good news: We will be adding more content for example case studies to practice tests in the future. If you feel that you lack the knowledge you can take ISO 20000 courses from Udemy or the instructor to guide you on gaining ISO 20000-1 knowledge.


Explanation of Answers: At the end of the assessment you will be provided with a result sheet that includes correct answers as well as the reason or explanation for the answer. So this exam is itself a learning process. You can improve your learning by assessing your answers against the explanation provided.


One Month Money Back Guarantee: Don’t forget One Month’s 100% Money Back Guarantee without inquiry. This means you have unconditionally no risk when registering for this Exam.


Ask Questions & Report Complaints: A discussion forum on the right side of this course can be used to discuss specific queries and report problems you are facing about the content of the course.


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