22 Hours Course |Mandatory in Graduation Degree which is required to start the Job in Multinational Organization.|
What you will learn
Identify different types of communication skills and demonstrate good oral communication skills in academic and professional environment
To prepare students for writing different genres, contexts, purposes and audiences and to write effective messages (emails, memos, short reports, meeting notice
To develop a sharp understanding towards professional ethics; and apply the principles and codes of ethics to solve cases and problems related to their professi
To create effective letters to communicate with people at various levels at different stages of life
Definitions and Conditions, Modes; verbal, non-verbal, vocal, non-vocal, sender, receiver, encoding, decoding, noise, context, emotional, relationships, etc.
Listening: effective listening, benefits, and ethics for the listener.
Understand Communication dilemmas and problems.
Types of messages and various approaches and Formal/ Business letters various types.
Contracts and agreements (basic theoretical knowledge and comprehension) and Tenders (basic theoretical knowledge and comprehension).
How to search for your desired job and make a resume accordingly.
Prepare yourself for your First Job Interview and things have to do after the Interview.
Description
This course is specially designed for Business and Engineering Students.
Communication Skills (Oral)
- Definitions and Conditions, Modes; verbal, non-verbal, vocal, non-vocal, sender, receiver, encoding, decoding, noise, context, emotional, relationships, etc.
- Language and perception, Distortion of thought, interference.
- Non-verbal, body language, physical appearance, cultural differences, etc.
- Barriers to Comm: ambiguity, context, closure, prediction, pseudo listening.
- Listening: effective listening, benefits, and ethics for the listener.
- Personal and interpersonal skills/perceptions.
- Communication dilemmas and problems.
- Public Speaking – speaking situations/ interviews
Written Communication
- Types of messages and various approaches
- Formal/ Business letters various types
- Memos (brief revision).
- Notices and minutes of meetings, agenda, layout, language, Leadership styles.
- Contracts and agreements (basic theoretical knowledge and comprehension).
- Tenders (basic theoretical knowledge and comprehension).
- Business reports (Short and Long) Research / Scientific reports.
Engineering / Business Ethics
- Course objective.
- Need for code of ethics, importance
- Type of ethics, involvement in daily life, professional ethics
- Problems/conflicts/dilemmas in application.
RECOMMENDED BOOKS FOR THIS COURSE
(01) Report Writing for Business by Lesikar and Pettit
(02) Business & Professional Communication by Roach, Gant, Allyn Perigo & Bacon
(03) Engineering Ethics by Flederman
Course Outline For The Course in Detail
Introduction to Business Communication in Organizations
Why Business Communication?
Introduction to Communication
Definition of Communication
- Types of Communication
- Verbal Communication
- Nonverbal Communication
Technological Communication
- Levels of Communication
- Intrapersonal Communication
- Interpersonal Communication
- Small-Group Communication
- Organizational Communication
- Public Communication
- Mass Communication
Non-Verbal Communication
Reinforcement, Modification, Substitution, Regulations of Non-Verbal Communication
Codes of Nonverbal Communication
- Temporal Codes
- Chronemics
- Time Orientations
- Psychological Time
- Person-Oriented Codes
- Physical Appearance & Dress
- Gestures & Body Movements
- Facial Expressions
- Eye Contact
- Personal Space & Touching Behavior
- Vocal Characteristics
- Environmental Codes
Principles of Communication
- Be Mindful of the Setting
- Use Approachable Body Language
- Adjust Your Tone
- Ask Questions
- Listen to Understand
- Cultivate Respect
- Be Precise Be Attentive while you present
- Provide Feedback
- Plan & Practice
Channels of Communication
Process of Communication
Feedback
- Situations that require giving Constructive Feedback
- Some clues where Constructive Feedback is needed
- Importance of Feedback
- Why Feedback?
- Types of Feedback
Communication with respect to Culture
- Multicultural Communication
- Cross-Cultural Communication
- Intercultural Communication
- Role of Intercultural Communication
- Flexibility in Intercultural Communication
- Importance of Intercultural Communication
- Cultural Differences
- Power Distance
- Individualism versus Collectivism
- Femininity versus Masculinity
- Uncertainty Avoidance
- Long Term Orientation
- High Context Cultures
- Low Context Cultures
Barriers to Intercultural Communication
- Ethnocentrism
- Stereotyping
- Prejudice
- Discrimination
7Cs of Communication
- Completeness with Bad and Good Example
- Conciseness with Bad and Good Example
- Consideration with Bad and Good Example
- Concreteness with Bad and Good Example
- Clarity with Bad and Good Example
- Courtesy with Bad and Good Example
- Correctness with Bad and Good Example
Barriers of Communication
- Linguistic BarriersCauses of Linguistic BarriersOvercoming the Linguistic Barriers
- Psychological/Emotional BarriersCommon Examples of Emotional BarriersOvercoming Emotional Barriers
- Physical BarriersExamplesOvercoming Physical Barriers
- Physiological BarriersCauses of Physiological Barriers
- Cultural BarriersExamplesOvercoming Cultural Barriers
- Perception BarriersExamplesOvercoming Perceptual Barriers
- Interpersonal BarriersExamplesOvercoming Interpersonal Barriers
- Gender BarriersExamplesOvercoming Gender Barriers
- Organizational Structure Barriers
- Attitude Barriers
- Technological Barriers
Reasons for Communication Breakdown
Listening Process and Improve Your Listening Skills
Listening
- Objectives of Listening
- Importance of Listening
- Mechanics of Listening
- Process of Listening
Types of Listening
- Participatory Listening
- Passive Listening
- Surface Listening
- Deep Listening
- Judgmental Listening
- Non-judgmental Listening
- Empathic Listening
- Objective Listening
- Discriminative Listening
- Content Listening
- Biased Listening
- Appreciative Listening
- Selective Listening
- False Listening
- Group Task
Barriers of Listening
- Low Concentration
- Lack of Prioritization
- Poor Judgment
- Focusing on style rather than Substance
- Cultural Barriers
- Gender Barriers
- Technology Barriers
- Physiological Barriers
- Physical Barriers
- Attitudinal Barriers
- Wrong Assumptions
- Lack of Training
- Bad Listening Habits
Benefits of Effective Listening Skills
Common Listening Mistakes
Ways to Improve Listening Skill
Understand Ethics and Code of Conduct for working in Organization
Why Study Ethics?
Professional Ethics
What is Engineering?
Who is an Engineer?
Engineering Ethics
Personal vs Professional Ethics
Ethics and Law
Code of Ethics
- Objections to Codes
- Codes of the Engineering Societies
- Two Codes of Ethics
- IEEE
- NSPE
- Ethical Problems
- Resolving Internal Conflicts in Codes
- Can Codes and Professional Societies Protect Employees?
- Other Types of Codes of Ethics
- Code of Conduct
- Articles (1-15)
Ethical Principles
- Beneficence
- Least Harm
- Respect for Autonomy
- Justice
Ethical Theories in Engineering
- UtilitarianismBasic Tenets of UtilitarianismAdvantages & DisadvantagesCharacteristics of UtilitarianismVariations among Forms of Utilitarianism
Different Accounts of How Facts about Well-Being Determine the Rightness and Wrongness of Acts
Different Accounts of Well-Being
The Scope of Moral Concern
The Aggregate Utility to Be Maximized
- Duty Ethics
- Rights Ethics
- Virtue Ethics
Personal vs Corporate Morality
Which Theory to Use?
No-Western Ethical Thinking
Ethical Problem Solving Techniques
- Conflict Problems
- Line Drawing Technique
- Flow Charting
Analysis of Issues in Ethical Problems
- Factual
- Conceptual
- Moral
How can Controversies be Resolved in Ethical Problems?
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Relevance vs Conflict Problem
Methods for Relevance Problem
Resolving the Conflict Problems
Line Drawing Technique
- Fundamentals of Line Drawing
- Case Study
Flow Charting
- Flow Charting Advantages
Key Ethical Concerns and Concepts
- Confidentiality
- Risk and Safety
- Computer Ethics
- Whistleblowing
- Bribes vs Gifts
- Sexual Harassment
Organizational Messages and Business Letters
Writing Business Messages
Planning Audience Centered Business Messages
Using Audience Analysis to Plan a Message
Understanding the Writing Process for Business Messages
- Stage I: Planning Business Message
- Stage II: Writing Business Message
- Stage III: Completing Business Messages
Scheduling the Writing Process
Three-step writing process
- Identifying Your Audience
- Identifying & analyzing purpose for Business message
- Developing an Audience Profile
- Using Audience Analysis to Plan a Message
- Predicting the Effects of Audience Composition
- Uncovering Audience Needs
- Providing Required Information
- Adopting a “You” Attitude
- Maintaining standards of etiquette
- Emphasizing the positive
- Using bias-free language
- Establishing your credibility
- Creating a conversational tone
- Creating a conversational tone
- Selective active or passive voice
- Choosing Powerful Words
- Balancing Abstract and Concrete Words
- Finding Words that Communicate Well
- Finding Words that Communicate Well
- Powerful Words
- Choosing from Four Types of Sentences
- Using Sentence Style to Emphasize Key Thoughts
- Creating the Elements of a Paragraph
- Developing Paragraphs
Completing Business Messages
- Revising Different Message Types
- Evaluating your Message
- Question’s for evaluating someone’s message
- Proofreading Carefully
Business Letters
Strategies for Effective Letters
Four Considerations of a Business Letter
The seven C’s Style
Format of Business Letter
Elements of Business Letters
Types of Letters/Messages
Writing Plan for Request for Information or Action
Writing Plan for a Direct Claim
Writing Plan for Adjustments
Goodwill Messages
- The Five S’s
- Expressing thanks for a gift.
- Sending thanks for a Favor
Responding to goodwill Messages
- Answering Congratulatory Messages
- Extending Sympathy
- Negative Messages
- Communicating Bad News: Goals
- Avoiding legal liability in conveying negative messages
- When to Use the Direct Strategy
- When to Use the Indirect Strategy
- Possible Buffers for Opening Bad-News Messages
- Evaluating Buffer Statements
- Presenting the Reasons
- Cushioning the Bad News
- Closing Bad-News Messages
Sample Negative Messages
- Refusing Donations
- Declining an Invitation
- Saying No to Job Candidate
- Email Announcing Price Hike (Rate Increase)
Presenting Bad News in Other Cultures
What is Persuasion?
- Persuasive and Sales Messages
- Effective Persuasion Techniques
- The Importance of Tone
- Writing Plan for Persuasive Requests
- Persuasive Claims and Complaints
- Persuading Within Organizations
AIDA Strategy: Sales and Marketing
AIDA Writing Strategy for Sales and Marketing Messages
Ineffective Sales Message
Improved Sales Message
Organizing Business Email and Memos
Organizing E-Mails and Memos
- Knowing When to Send E-Mails and Memo
- Defining Memos
- Preparing to write a memo
- Formatting Memos
- Writing Informative Memos
- Writing Persuasive Memos
- Revising Persuasive Memos
- Analysis of a Poorly Phrased Persuasive Memo with an improved version
- Writing Negative Memos
- Revising Negative Memos
- Analysis of a Poorly Worded Negative Memo with an improved version
- Characteristics of Effective Memos
Understand about Meetings and Tender Processes in Business
Meeting
- What is a Meeting?
- Purpose of Meeting
- Establishing Aims & Objectives
- The Need for Agendas
- Minutes of Meeting
Tender Process
- Classification of Tender
- The procedure of Inviting Tender
- Samples of Tender
- Short Tender Notice
Business Reports in Organizations
- Understanding Report Basics
- Report Functions
- Report Formats
- Report Patterns
- Report Delivery
- Developing Informal Reports
- Gathering Data for Reports
- Typical Informal Reports
- Information Reports
- Writing Plan for Information Reports
- Describe six kinds of informal reports.
- Adopting an appropriate writing style
- Understanding Business Proposals
- Informal Proposals and Informal Proposals
- Parts of Formal and Informal Proposals
- Understanding Business Reports
- Report writing process
Prepare to write.
- Research secondary data (web, social media, blog, and microblog).
- Generate primary data.
- Documenting data.
- Organize, outline, and discuss data.
- Illustrate report data.
- Matching Visuals with Objectives
- Incorporating Graphics in Report
- Present final report.
- Understand about Formal Reports
- Parts of Formal Reports
How to search for your desired job and make a resume accordingly
Job Search
- Preparation for the Job Search
- Evaluating Your Qualification
- Recognizing Employment Trend in today’s workplace
Curriculum Vitae (CV) & Resume
- Writing the Customized Resume
- Choosing the resume Style
- Improving the Career Objectives
- Summary of Qualifications
- How to write Education in Resume
- How to Write Work Experience in Resume
- How to Write Reference List in Resume
- Polishing your Resume
- CHRONOLOGICAL RÉSUMÉ: Current College Student with Limited Experience
- CHRONOLOGICAL RÉSUMÉ: Current College Student with Limited Relevance Experience
- FUNCTIONAL RESUME: College Student with unrelated part-time Experience
Cover Letter
- Purpose of Cover Letter
- Three Primary Parts of Cover Letter
- Solicited and Unsolicited
- Highlighting your Strength in the Body of Cover Letter
- Motivating Actions in the Closing
- Final Tips for Successful Cover Letter
Prepare yourself for your First Job Interview
Job Interview
- Purpose of Employment Interviews
- Types of Employment Interviews
- Interview Success
- Professional Phone Techniques
- An Impressive First Conversation
- Researching the Company
- Prepare and Practice
- Cleaning Up “Digital Dirt’
- Traveling to your Interview
- Arriving at your Interview
- The Basic of Good Handshake
- Fighting Fear
- Answering the Question Effectively During the Interview
10 Important Qualities for any type of Job
- Kinds of Interview Questions
- Gauging your Interest
- Your Experience and Accomplishments
- The Future
- Challenges
- Money
- Situational
- Behavioral
- Illegal and Inappropriate
- Tell me about yourself
After the Interview
- Contacting References
- Interview Follow up Message
- Other Employment Letters and Documents
- Application Form
- Application or Resume Follow Up
- Rejection Follow up Message
- Job Acceptable Message
Resignation Letter
Interviews- The Dirty Dozens