Effective Communication Skills: Be a Better Communicator



Understand how to communicate well, to ask questions and listen, be effective, overcome problems and get great outcomes

What you will learn

 

Our comprehensive, easy-to-follow Communication Skills course shows you how to improve the quality and effectiveness of how you communicate with other people

 

The course has its own workbook with a focused Action Plan – downloadable within the first “General Introduction” module – so you are able to practice and reinforce what you have learned

 

You will get a great insight into good communication, how be a better communicator, overcome communication problems and get better outcomes

 

Module 1: How Communication Works – Influence or Persuade? – Your Own Style – Five Communication Styles – The 6 Cs of Communication – The Four-Step Cycle – The Dynamics of Communication

 

Module 2: Face-to-Face Communication – First Impressions – Appearance – On the Front Foot: Being Positive – Using the Right Words – The Three Components of Communication – Body Language and Non-Verbal Messages

 

Module 3: Telephone Communication – Overcoming the Challenges of Telephone Communication – Improving Telephone Communication – Factors of Voice – Advantages of Telephone Communication – Disadvantages of Telephone Communication

 

Module 4: Written Communication – Quick Tips for Types of Messages – The Power of Words – Right First Time – Keep it Concise – Address your target – Keep it Simple – Your Three Stage Structure

 

Module 5: Questioning & Listening Skills – Verbal Signs of Active Listening – Non-Verbal Signs of Active Listening – Active Listening – The Five Levels of Listening – How Asking Question Helps You – Open and Closed Questions – The Funnel

 

Module 6: How to be an Effective Communicator – Your Level of Understanding – Dismantling your Assumptions – Prejudices – Your Preconceptions: Stereotyping – Your History & Experiences – Asking for Feedback – How to Find Out What Others Think About You – Is your Self-Image Correct? – Getting your Self-Image Right – The Wheel of Communication

 

Module 7: Overcoming Communication Problems – Four Tips for Delivering Difficult Messages – Delivering Difficult Messages – Dealing With Conflict – Dealing With Opposition – Barriers to Communication – Why Communication Goes Wrong

 

Module 8: Getting Better Outcomes – Best Practices For Communicating Effectively – Timing: What’s Best For Them – The Effect of Location – Intimidation

Description

Do you feel that people sometimes don’t get your message?
Don’t you agree that better communication will improve everyone’s lives?

Whether you are having problems with communication, or just want to improve your understanding of how things fit together, you’ll pick up a host of tips, tricks and techniques for improving your life – whether in business or at home.

With every ZandaX business and personal development course, you get a workbook with an Action Plan (downloadable from the short “General Introduction” module at the start of each course). These are a great addition because they enable you to revisit and review your progress in a structured framework that is proven to work.

Our business and soft skills presenters have been chosen for their clarity and professionalism in getting the message across. You’ll be engaged as well as educated!

And we don’t woffle! Do you want to sit through hours of over-explaining before you get the knowledge you need? We doubt it! So we make sure that everything is covered in easy-to-follow video lessons, and we get to the point so you make the best use of your time.

The course teaches you:

  • How Communication Works – do you influence or persuade?

  • Face to Face Communication – how to improve your technique

  • Telephone Conversation – how to use it to its full advantage

  • Written Communication – how to be more effective

  • Questioning and Listening Skills – use Active Listening to get real results

  • How to be an Effective Communicator – look at yourself and change your approach

  • Overcoming Communication Problems – dealing with conflict, opposition and barriers

  • Getting Better Outcomes – using Best Practice to get what you need

Each lecture is self-contained, so you don’t need to sit through them all: once you’re at a comfortable level, you’ll be able to use this as your reference library, where you can select what you want to view.

The course is aimed at anyone who wants a focused, practical guide to a skill that’s central to success and happiness in all our lives.

Upon completion (and with a little practice…) you will be able to give and receive communications in a way that improves the clarity and effectiveness of the way you deal with people.

We’ll say it again: don’t forget the course workbook and Action Plan – downloadable with the first “General Introduction” module at the start of each course – which uses in-course summaries and assessments with post-course reviews to really help you to develop your skills. And don’t forget to revisit and review the course as often as you want!

So this course is genuinely much more than just a talk-through video. We don’t think you’ll find better value, so why not enrol with us now?

 

English
language

Content

How Communication Works
How Communication Works
The Dynamics of Communication
Communication is a Two Way Street
The Four Step Cycle of Communication
The 6 C’s of Communication
Five Communication Styles
Identifying and Adjusting your Communication Style
Influence or Persuade
Face to Face Communication
The Three Components of Communication
Body Language and Non Verbal Messages
Using the Right Words
On the Front Foot – Being Positive
Appearance
First Impressions
Wrap Up
Telephone Communication
Positive Telephone Communication
Factors of Voice
Disadvantages of Telephone Communication
Improving Telephone Communication
Overcoming the Challenges of Telephone Communication
Written Communication
The Power of Words
Right First Time
Keep it Concise
Address your Target
Keep it Simple
Your Three Stage Structure
Quick Tips for Types of Messages
Wrap Up
Questioning and Listening Skills
Questioning and Listening Skills
How Asking Questions Helps You
Open and Closed Questions
The Funnel
The Five Levels of Listening
Active Listening
Non-Verbal Signs of Active Listening
Verbal Signs of Active Listening
Wrap up
How to be an Effective Communicator
The Wheel of Communication
Getting your Self Image Right
Is your Self Image Correct?
How to find out what Others Think About You
Asking for Feedback
Your History – Experiences
Your Preconceptions – Stereotyping
Prejudices
Dismantling Your Assumptions
Your Level of Understanding
Overcoming Communication Problems
Why Communication Goes Wrong
Barriers to Communication
Dealing with Opposition
Dealing with Conflict
Delivering Difficult Messages
Four Tips for Delivering Difficult Messages
Getting Better Outcomes
Getting Better Outcomes
Intimidation
The Effect of Location
Timing: What’s Best for Them
Best Practices

 

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